Step 1: Choose your hardware

1. Products for sale can be viewed on-line at http://cstore.msu.edu, or you can visit the Computer Store, located in room 110 of the Computer Center. We have numerous computer demo systems on display from vendors such as Apple, Dell, Gateway, IBM, and HP. This allows you to try different brand name computers before making a purchase decision.
2. Orders under $5000 can be placed on-line at http://cstore.msu.edu or by using the MSU Purchasing Reality system. Faxed orders should be sent to 353-5364. Mailed requisitions should be sent to 110 Computer Center.

Step 2: Order received and checked for accuracy

1. All incoming orders are reviewed for proper signatures and configuration availability.
2. Most orders being paid with “91” accounts require signatures from the office of the Vice Provost of Libraries Computing and Technology or other university department heads. Orders cannot be placed until all required signatures are collected.

Step 3: Order placed with vendor

1. The Computer Store normally processes orders within 24 hours of receipt of the order.
2. After your Order has been placed you may check the status of the order by selecting the Online Order Status button on the left hand side of our webpage.

Step 4: Order arrived at the MSU Stores warehouse

1. Order tracking varies with most manufacturers. For order tracking instructions go to http”//cstore.msu.edu > Order Status.

Step 5: Order Verification

1. The MSU Computer Store takes possession of incoming orders from MSU Stores staff after verifying the quantity of packages from the carriers (FedEX, UPS, etc…). At this point the hardware is in the possession of the MSU Computer Store.

Step 6: Order is received into MSU Computer Store accounting system

1. The order is received into the Computer Store accounting system and marked for delivery. The receipts are printed at this time for departmental orders and are attached to the order for delivery. They no longer need to be signed due to a recently implemented bar code scanning system. The products are then moved into the MSU Store shipping zone for delivery to campus.

Step 7: Campus Delivery

1. University Stores personnel load the orders onto a truck for delivery to the department. The department signs the MSU stores delivery POD to verify receipt of the order. Orders that are zoned for delivery after 11:00 AM are not delivery until the next day.
   
   Personal Orders are delivered to the Computer Store for customer pick-up.
   Dropship personal orders are delivered directly from the vendor to the end user.

Step 8: Billing

1. Billing statements are sent out once a month.