Dell

General Information

To place your order for a Dell computer with the MSU Computer Store, visit the MSU/Dell Premier Website. Please be aware that orders will generally take two to three weeks for delivery. If you need more assistance, please contact the MSU Computer Store.

Purchasing Instructions

Click here to proceed to the MSU/Dell Premier Pricing Page
Select the items you wish to purchase, or configure a customized computer system.
When you have finished, click on 'Add to Cart' and then 'Save an E-Quote'.

To save an E-Quote, fill out all of the marked fields.
Do not fill in the field asking you to send this E-Quote to your MSU Store Manager.
Click on 'Continue' to finish saving your E-Quote.
- Once an E-Quote is saved it can not be changed. If you would like to change your order, you will need to save a new E-Quote.
- E-Quotes are only valid for 30 days

After you have saved your E-Quote:

Departmental Purchases

Put the saved E-Quote number on your requisition as the 'Stock Number' and submit it to the MSU Computer Store. You can place your order in person, fax the order to (517) 432-5364, place an online order for items under $5000, or use a web requisition for items over $5000.

Personal Purchases

Print out your E-Quote information and submit your order to the MSU Computer Store. You can place your order in person (hardware orders can be placed with a $100 non-refundable deposit) or you can place your order using a credit card using the online order form (hardware orders placed online will be paid in full at the time of order).

MSU Specials/ Quantity Purchases

When you click to proceed to the Dell web site be sure to check the “MSU Specials” tab to view current Dell/MSU specials.

Dell Toolbar

Quantity Purchases – If you are planning to purchase over 25 computers on a single order, please contact Ron Rivard rrivard@msu.edu to inquire about additional Dell discounts.

Specials, Flyers, and Promotions

Most specials that are promoted by Dell.com, Dell TV, Dell Radio, and Dell Flyers advertise the lowest price and configuration possible for a particular computer model. These systems often have only a 90 day or one year warranty.

Most education systems have three year warranties and recommended minimum configurations rather than the lowest possible configuration and price.

What if the MSU/Dell price is higher after you have configured the Dell.com special to match Education specifications?

1. Select a “MSU Special” with equal or improved features for less money.

2. The MSU Computer Store will ask Dell to match the price, as long as the configurations from both sites are exactly the same.

MSU Specials are desktop and laptop computers and accessories that have been discounted especially for MSU. The MSU Specials Tab is located on the Dell Premier home page.

Price Matches will normally be given to MSU for any advertised Dell price, except when the Dell price includes a rebate. Rebates can’t be matched because Dell does not issue full value for rebates, (Dell like most vendors expect that approximately 50% of individuals eligible for rebates don’t get them because the rebate form isn’t turned in on time, the paperwork is incomplete, people forget to cash the check, etc). In order to get a price match from Dell you simply need to send us a fax containing the advertised special along with the exact configuration that you want matched. (Fax to: 353-5364)

Parts & Accessories

Choose parts and accessories from names such as Netgear, Linksys, 3 Comm, Xerox, Okidata, Canon, Epson, and more.

Click on Software & Peripherals on the main "Dell” web page to access parts and accessories categories.

DELL Technical Support Information

If you are experiencing problems with your Dell computer you can call the MSU ATS Help Desk at (517) 432-6200 to make sure your problem is not software related, and that you do not have a virus or other security problem.

If you determine that you have a hardware problem call Dell’s (800) phone number to get technical assistance. Dell will fix the problem with you over the phone, ship you customer replaceable parts, or come on-site to perform a repair, depending on the nature of the problem.

The MSU Computer Repair department is an authorized Dell repair center, but warranty covered problems should first be reported to Dell’s (800) number to avoid a diagnostics charge.

Dell's Tech Support can be reached directly by phone at the following numbers: 800-234-1490 or 800-274-7799
Contact the MSU Computer Store if you have questions regarding the Dell warranty repair process.

Help

Pre-sale help is available from the MSU Computer Store's sales team. To speak to a member of our team, please call (517)432-0700 or visit our product display and demo facility located in room 110 of the Computer Center. For general computing questions, please contact the MSU ATS Help Desk at (517)432-6200 or visit http://help.msu.edu.