When you click to proceed to the Dell web site be sure to check the “MSU Specials” tab to view current Dell/MSU specials.
Quantity Purchases – If you are planning to purchase over 25 computers on a single order, please contact Ron Rivard firstname.lastname@example.org to inquire about additional Dell discounts.
Most specials that are promoted by Dell.com, Dell TV, Dell Radio, and Dell Flyers advertise the lowest price and configuration possible for a particular computer model. These systems often have only a 90 day or one year warranty.
Most education systems have three year warranties and recommended minimum configurations rather than the lowest possible configuration and price.
What if the MSU/Dell price is higher after you have configured the Dell.com special to match Education specifications?
1. Select a “MSU Special” with equal or improved features for less money.
2. The MSU Computer Store will ask Dell to match the price, as long as the configurations from both sites are exactly the same.
MSU Specials are desktop and laptop computers and accessories that have been discounted especially for MSU. The MSU Specials Tab is located on the Dell Premier home page.
Price Matches will normally be given to MSU for any advertised Dell price, except when the Dell price includes a rebate. Rebates can’t be matched because Dell does not issue full value for rebates, (Dell like most vendors expect that approximately 50% of individuals eligible for rebates don’t get them because the rebate form isn’t turned in on time, the paperwork is incomplete, people forget to cash the check, etc). In order to get a price match from Dell you simply need to send us a fax containing the advertised special along with the exact configuration that you want matched. (Fax to: 353-5364)
Choose parts and accessories from names such as Netgear, Linksys, 3 Comm, Xerox, Okidata, Canon, Epson, and more.
If you are experiencing problems with your Dell computer you can call the MSU ATS Help Desk at (517) 432-6200 to make sure your problem is not software related, and that you do not have a virus or other security problem.
If you determine that you have a hardware problem call Dell’s (800) phone number to get technical assistance. Dell will fix the problem with you over the phone, ship you customer replaceable parts, or come on-site to perform a repair, depending on the nature of the problem.
The MSU Computer Repair department is an authorized Dell repair center, but warranty covered problems should first be reported to Dell’s (800) number to avoid a diagnostics charge.
Location: 450 Auditorium Road, Room 110 Phone: (517) 432-0700 Hours: 9:00 a.m until 5:00 p.m. (Monday-Friday)
MSU Computer Store Home | IT Services Home | Customer Service | Find Us On Campus | Contact Us | Give Feedback
© 2008 Michigan State University Board of Trustees. MSU is an affirmative-action, equal-opportunity employer.